Consultant logistique SAP
Détail de l'offre
- Emploi:Consultant logistique SAP
- Ville: Lyon
- Type d'emploi:CDI
- Date: 3 décembre 2020
- Secteur:ERP (Oracle, SAP, Sage, JDEdwards...)
Contact
- Nom :Melody Tristan
- Mail :melody.t@elitecyber-group.com
- Se connecter via Linkedin
Description
To support the run activities and applications management for the live entities, to maximize end user satisfaction . In more details the position objective is to:
· Provide applicative support to the local business
o Address requests / issues through ticketing process
o Ensure that key users are mastering their IT processes and tools
· Monitor incidents management process
o Act as point of contact for business in case of IT incident
o Realize first diagnosis, evaluate criticity and take appropriate actions including escalation to the next level support teams
o Ensure proper communication to all stakeholders
o Ensure that Root Cause Analysis and related actions plans are provided
· Manage application evolutions
o Take into account or propose requests for evolutions (new processes, improvements ..)
o Propose appropriate solution to fulfill business requirements
o Follow up implementation process
o Secure move to production process
· Participate to deployment projects
o Provide knowledge of local processes for new projects
o Facilitate proper integration with local landscape / context
o Facilitate alignment with standard Company processes
· Interact with internal and external partners
o Capgemini, IBM, Manhattan …